Shipping Policy

At JUVELA, we are committed to ensuring your skincare products are delivered promptly and securely. Below is everything you need to know about our shipping process.

1. Processing Time

Orders are processed within 1-2 business days after purchase.
Orders placed after 2:00 PM (EST) or on weekends/holidays will begin processing on the next business day.

2. Shipping Rates & Delivery Times

We currently ship within the United States.

Standard Shipping:

Cost: FREE for orders over $50. For orders under $50, a flat fee of $4.99 applies.
Delivery Time: 3-7 business days.

Expedited Shipping:

Cost: $12.99.
Delivery Time: 2-3 business days.

Express Shipping:

Cost: $24.99.
Delivery Time: 1-2 business days.

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with your tracking number.
You can track your package directly using the link provided or through our website on the Order Tracking page.

4. Shipping Restrictions

We currently only ship within the United States.
We do not deliver to P.O. Boxes or military addresses (APO/FPO) at this time.

5. Lost, Damaged, or Missing Packages

Lost Packages: If your package is lost during transit, please contact us at support@juvela.com within 7 days of the expected delivery date, and we’ll assist you.
Damaged Packages: If your item arrives damaged, email us at support@juvela.com with a photo of the damaged item within 48 hours of delivery.
Missing Items: If any product is missing from your order, reach out to us immediately with your order number and details.

6. Shipping Policy Updates

This policy may be updated periodically to improve your experience. Any updates will be posted on this page.

For additional questions, please reach out to our Customer Care Team at support@juvela.com.

Thank you for choosing JUVELA – we’re excited to deliver the glow right to your doorstep!